This is an agreement between you or the entity that you represent (here in after “you” or “your”) and CRM-Doctor private limited (here in after “CRM-Doctor” or “our” or “we” or “us”) governing your use of CRM-Doctor cloud software services. This agreement consists of the following terms and conditions (here in after the “terms”).
Parts of this agreement
This agreement consists of the following terms and conditions (hereinafter the “general terms”) and terms and conditions, if any, specific to use of individual services (hereinafter the “service specific terms”). In the event of a conflict between the general terms and service specific terms, the service specific terms shall prevail.
Acceptance of the agreement
You should be of legitimate age to go into an authoritative understanding to acknowledge the understanding. On the off chance that you don’t consent to the general expressions, don’t utilize any of our services. Assuming you consent to the general expressions and consent to no service explicit terms, don’t utilize the related administration. You can acknowledge the understanding by checking a checkbox or tapping on a button demonstrating your acknowledgment of the agreement or by really utilizing the services.
Description of service
We give cloud software and applications to organizations, including related disconnected and mobile applications (“administration” or “services”). You might involve the services for your own and business use or for inward business reasons in the association that you address. You might associate with the services utilizing any web program upheld by the services. You are answerable for getting admittance to the web and the hardware important to utilize the services. You can make and alter satisfied with your client account and assuming you decide to do as such, you can distribute and share such happiness.
Beta service
We might offer specific services as shut or open beta services (“beta service” or “beta services”) to test and assess. You concur that we have the sole power and carefulness to decide the timeframe for testing and assessment of beta services. We will be the sole appointed authority of the outcome of such testing and the choice, if any, to offer beta services as business services. You will be under no commitment to obtain a membership to involve any paid service because of your membership to any beta help. We maintain all authority to completely or to some degree suspend, whenever and now and again, briefly or forever, any of the beta services regardless of notice to you. You concur that CRM-Doctor won’t be at risk to you or to any outsider for any damage connected with, emerging out of, or brought about by the change, suspension, or discontinuance of any of the beta services under any condition.
Free trial
In the event that you register for a free preliminary of at least one service, CRM-Doctor will make the material services accessible to you on a preliminary premise for nothing until prior to
(i) the finish of the free time for testing of the pertinent services (except if ended prior by you) (ii) the beginning date of the paid membership time frame for the relevant services, or (iii) end by CRM-Doctor in its only carefulness. Any data that you go into the services, and any customizations made to the services during the free preliminary will be for all time lost except if you (i) buy the related paid membership plan for the record, (ii) buy relevant assistance updates, or (iii) commodity such data before the finish of the time for testing. Despite anything contained in this part, services are presented as-is during the free preliminary, with no guarantee, contract, backing, or responsibility at all, to the degree allowed by regulation.
User sign up obligations
You want to pursue a client account by giving all expected data to access or utilize the services. Assuming you address an association and wish to involve the services for corporate interior use, we suggest that you, and any remaining clients from your association, pursue client accounts by giving your corporate contact data. Specifically, we suggest that you utilize your corporate email address. You consent to:
(i) give valid, precise, current, and complete data about yourself as provoked by the signup cycle; and (ii) keep up with and expeditiously update the data given during join to keep it valid, exact, current, and complete. Assuming you give any data that is false, erroneous, obsolete, or fragmented, or on the other hand assuming CRM-Doctor has sensible grounds to think that such data is false, incorrect, obsolete, or deficient, CRM-Doctor might end your client record and decline current or future utilization of any or the entirety of the services.
Restrictions on use
Notwithstanding any remaining agreements of this arrangement, you will not:
(i) move the services or in any case make it accessible to any outsider; (ii) offer any support in light of the services without earlier composed consent; (iii) permit client licenses to be shared or utilized by more than one individual by some other means than approach to reassigning the client permit to another client; (iv) besides as allowed under pertinent regulation, endeavor to dismantle, pick apart or decompile the services; (v) utilize the outsider connects to destinations without consenting to their site terms and conditions; (vi) present connections on outsider locales or utilize their logo, organization name, and so on without their earlier composed consent; (vii) endeavor to acquire unapproved admittance to the services or its connected frameworks or organization; (viii) utilize the services in any way that could harm, cripple, overburden, hinder or hurt any server, organization, pc framework, asset of CRM-Doctor ; (ix) utilize the services to send or store material containing software infections, worms or other unsafe pc codes, records, scripts or projects; (x) utilize the services in any way that obstructs or disturbs the uprightness, security or execution of the services, its parts and the data contained in that; (xi) have, show, transfer, change, distribute, communicate, store, update or offer any data that has a place with someone else or element and to which you have no right, including individual or private data of any individual or substance regarding which you don’t have assent or consent from such individual or element; (xii) disregard any relevant neighborhood, state, public or global regulation; (xiii) utilize the services for any type of cutthroat or benchmarking purposes; and (xiv) eliminate or cloud any restrictive or different notification contained in the services; (xv) utilize our services in any way that compromises the solidarity, honesty, defense, security or sway of India, well-disposed relations of India with different nations, or public request, or makes prompting the commission of any cognisable offence or forestalls examination of any offence or is offending different nations; (xvi) make a bogus character to misdirect any individual concerning the character or beginning of any correspondence; (xvii) utilize the services for sending data that is evidently bogus and false, and is composed or distributed in any structure, with the expectation to delude or pester an individual, element or organization for monetary profit or to make any injury any individual; or (xviii) utilize the services in a way that connects with or energizes any action denied by regulation in India.
Spamming and illegal activities
You consent to be exclusively answerable for the items in your transmissions through the services. You make a deal to avoid involving the services for unlawful purposes or for the transmission of material that is unlawful, disparaging, annoying, pestering, hostile, obtrusive of another’s protection (counting substantial security), oppressive, undermining, unsafe, profane, explicit, pedophilic, destructive to kids, revolting, racially or ethnically shocking, or is generally frightful, outrages strict feelings, advances bigotry, contains infections or malevolent code, or that which encroaches or may encroach licensed innovation or different privileges of another. You make a deal to avoid involving the services for the transmission of “garbage mail”, “spam”, “junk letters”, “phishing” or spontaneous mass circulation of email. We maintain whatever authority is needed to end your admittance to the services assuming there are sensible grounds to accept that you have involved the services in any unlawful or unapproved movement.
Third party applications
CRM-Doctor services incorporate many third party applications (hereinafter “third party application(s)”). Access and utilization of the third party applications might require acknowledgment of terms of administration and protection arrangements relevant to such third party applications (hereinafter “third party terms”). You are answerable for perusing and understanding the third party expressions prior to getting to or utilizing any third party application. You recognize and concur that CRM-Doctor isn’t at risk for any third party applications. While we will attempt to give you an early notification, at whatever point sensibly conceivable, you recognize and concur that CRM-Doctor may, whenever and in our only carefulness, and with practically no notification to you, suspend, confine, or debilitate admittance to or eliminate from CRM-Doctor services, any third party application, with no risk to you, including without restriction for any deficiency of benefits, income, data, altruism or other immaterial misfortunes.
Fees and payments
The services are accessible under membership plans of different lengths. Installments for membership plans in the span of under a year can be made exclusively with MasterCard. Your membership will be consequently re-established toward the finish of every membership period except if you minimize your paid membership plan to a free agreement or illuminate us that you don’t wish to recharge the membership. At the hour of programmed restoration, the membership expense will be charged to the visa last utilized by you. We give you the choice of changing the subtleties in the event that you would like the installment for the reestablishment to be made through an alternate MasterCard. In the event that you don’t wish to recharge the membership, you should illuminate us no less than seven days preceding the reestablishment date. In the event that you have not minimized to a free agreement and in the event that you have not educated us that you don’t wish to recharge the membership, you will be dared to have approved CRM-Doctor to charge the membership expense to the visa last utilized by you.
Every once in a while, we might change the cost of any service or charge for the utilization of services that are as of now accessible for nothing. Any expansion in charges won’t matter until the expiry of your then-current charging cycle. You won’t be charged for utilizing any service except if you have selected a paid membership plan.
In the occasion any expense, for example, GST, tank, sales charge, or the like is chargeable by CRM-Doctor as per any neighborhood, state, commonplace, or unfamiliar regulations regarding your membership to our services (“duties”), CRM-Doctor will receipt you for such charges. You consent to pay CRM-Doctor such expenses notwithstanding the membership charges. CRM-Doctor will give you a receipt in the configuration endorsed by the relevant nearby, state, common or unfamiliar regulations to assist you with benefiting from the pertinent info tax break for the assessments so paid.
Organization accounts and administrators
At the point when you pursue a record for your association, you might determine at least one director. The directors will reserve the privilege to arrange the services in light of your prerequisites and oversee end clients in your association account. On the off chance that your association account is made and designed for your sake by an outsider, almost certainly, such an outsider has expected a director job for your association. Ensure that you go into a reasonable concurrence with such an outsider indicating such party’s jobs and limitations as a manager of your association account.
You are liable for
(i) guaranteeing the secrecy of your association account secret key, (ii) selecting skillful people as chairmen for dealing with your association record, and (iii) guaranteeing that movements of every kind that happen regarding your association account conform to this understanding. You comprehend that CRM-Doctor isn’t liable for account organization and inner administration of the services for you.
You are answerable for making important strides in guaranteeing that your association doesn’t fail to keep a grip on the executive records. You might determine a cycle to be followed for recuperating control in case of such loss of control of the executive records by sending an email to info@crm-doctor.com, given that the interaction is ok with CRM-Doctor. Without even a trace of determining the executive record recuperation process, CRM-Doctor might give control of a head record to an individual giving evidence palatable to CRM-Doctor showing approval to follow up for the benefit of the association. You make a deal to avoid expecting CRM-Doctor to take responsibility for the outcomes of any move made by CRM-Doctor sincerely in such a manner.
Personal information and privacy
Individual data you give to CRM-Doctor through the assistance is represented by CRM-Doctor protection strategy. Your political race to utilize the assistance shows your acknowledgment of the particulars of the CRM-Doctor protection strategy. You are answerable for keeping up with the classification of your username, secret key, and other delicate data. You are answerable for movements of every kind that happen in your client record and you consent to illuminate us quickly of any unapproved utilization of your client account by email to info@crm-doctor.com or by calling us on any of the numbers recorded on https://crm-doctor.com/contact-us. We are not liable for any misfortune or harm to you or to any outsider caused because of any unapproved access and additionally utilization of your client account, etc.
Communications from CRM-Doctor
The service might incorporate specific correspondences from CRM-Doctor, like assistance declarations, authoritative messages, and pamphlets. You comprehend that these correspondences will be viewed as a feature of utilizing the services. As a component of our strategy to give you all out security, we likewise give you the choice of quitting getting pamphlets from us. Be that as it may, you can not quit getting administration declarations and managerial messages.
Complaints
In the event that we get a complaint from any individual concerning your exercises as a feature of the purpose of the services (other than where the grievance redressal system gave under the head “grievance redressal” applies), we will advance the objection to the essential email address of your client account. You should answer the complainant straightforwardly within somewhere around 10 days of getting the grievance sent by us and duplicate CRM-Doctor in the correspondence. In the event that you don’t answer the complainant in the span of 10 days from the date of our email to you, we might uncover your name and contact data to the complainant for empowering the complainant to make a legitimate move against you. You comprehend that your inability to answer the sent grievance within the 10 days time breaking point will be understood as your agreement to the exposure of your name and contact data by CRM-Doctor to the complainant.
Inactive user accounts policy
We maintain whatever authority is needed to end neglected client accounts that are latent for a ceaseless time of 120 days. In case of such end, all data related to such client records will be erased. We will give you earlier notification of such end and choice to back up your data. The data cancellation strategy might be carried out regarding any or the entirety of the services. Each service will be viewed as a free and isolated service to compute the time of dormancy. As such, action in one of the services isn’t adequate to keep your client account in another service dynamic. In the event of records with more than one client, assuming no less than one of the clients is dynamic; the record won’t be viewed as dormant.
Hosting location
The area of the cloud office from which you are served relies upon the planning of your locale/country to the accessible cloud offices at the hour of your sign-up. We might relocate your record or expect you to move your record to an alternate cloud office in case of any updates to the district/country to cloud office planning at any time of time. You should not veil your web convention (IP) address at the hour of sign-up since your district/nation is resolved based on your IP address. In the event that, whenever your genuine locale/nation is viewed as not quite the same as the district/country in our records, CRM-Doctor might make a fitting move, for example, relocate your record or expect you to relocate your record to the cloud office comparing to your area/nation, or close your record and deny the service to you. In the event that you are served from a cloud office outside your district/country and a CRM-Doctor bunch element has an office in your locale/country, aside from putting away the data in the cloud office doled out to you, we might store a nearby duplicate of the data in your district/country.
Data ownership
We regard your right to responsibility for made or put away by you. You own the substance made or put away by you. Except if explicitly allowed by you, your utilization of the services doesn’t concede CRM-Doctor the permit to utilize, replicate, adjust, change, distribute or convey the substance made by you or put away in your client to represent CRM-Doctor ‘s business, promoting, or any comparative reason. Be that as it may, you award CRM-Doctor authorization to get to, duplicate, disseminate, store, send, reformat, openly show and freely play out the substance of your client account exclusively as expected to offer the types of assistance to you.
User generated content
You might send or distribute content made by you utilizing any of the services etc. Notwithstanding, you will be exclusively liable for such happiness and the outcomes of its transmission or distribution. On the off chance that you are a distributor of information and current issues content as characterized under data innovation (go-between rules and computerized media morals code) rules 2021, you will outfit subtleties to the service of data and broadcasting as expected by rule 18. Any satisfaction caused public will be openly available through the web and might be crept and recorded via web indexes. You are answerable for guaranteeing that you unintentionally make no confidential substance openly accessible. Any satisfaction that you might get from different clients of the services is given to you as is to your data and individual utilize just and you make a deal to avoid utilizing, duplicating, replicating, dispersing, sending, broadcasting, showing, selling, permitting or in any case exploit such happy for any reason, without the express composed assent of the individual who possesses the privileges to such satisfied. Throughout utilizing any of the services, in the event that you go over any satisfaction with copyright notice(s) or any duplicate security feature(s), you make a deal to avoid eliminating such copyright notice(s) or debilitate such duplicate security feature(s) by and large. By making any protected/copyrightable substance accessible on any of the services you certify that you have the assent, approval, or authorization, as the case might be from each individual who might guarantee any freedoms in such satisfied to make such happy accessible in such way. Further, by making any satisfaction accessible in the way previously mentioned, you explicitly concur that CRM-Doctor will reserve the option to impede admittance to or eliminate such happiness made accessible by you assuming CRM-Doctor gets complaints concerning any lawlessness or encroachment of outsider freedoms in such happiness. By utilizing any of the services and communicating or distributing any satisfactory utilizing such service, you explicitly agree to assurance of inquiries of wrongdoing or encroachment of outsider freedoms in such happy by the specialist assigned by CRM-Doctor for this reason.
Sample files and applications
CRM-Doctor might give test records and applications to the inspiration of showing the chance of utilizing the services really for explicit purposes. The data contained in any such example records and applications comprise irregular data. CRM-Doctor makes no guarantee, either express or suggested, regarding the exactness, helpfulness, fulfillment, or dependability of the data or the example documents and applications.
Trademark
CRM-Doctor, the CRM-Doctor logo, the names of individual services, and their logos are trademarks of CRM-Doctor partnership private restricted. You make a deal to avoid showing or using, in any way, the CRM-Doctor trademarks, without CRM-Doctor ‘s earlier consent.
Disclaimer of warranties
You expressly understand and agree that the use of the services is at your sole risk. The services are provided on an as-is-and-as-available basis. CRM-Doctor expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. CRM-Doctor makes no warranty that the services will be uninterrupted, timely, secure, or error free. Use of any material downloaded or obtained through the use of the services shall be at your own discretion and risk and you will be solely responsible for any damage to your computer system, mobile telephone, wireless device or data that results from the use of the services or the download of any such material. No advice or information, whether written or oral, obtained by you from CRM-Doctor, its employees or representatives shall create any warranty not expressly stated in the agreement.
Limitation of liability
You agree that CRM-Doctor shall, in no event, be liable for any consequential, incidental, indirect, special, punitive, or other loss or damage whatsoever or for loss of business profits, business interruption, computer failure, loss of business information, or other loss arising out of or caused by your use of or inability to use the service, even if CRM-Doctor has been advised of the possibility of such damage. In no event shall CRM-Doctor’s entire liability to you in respect of any service, whether direct or indirect, exceed fifty thousand rupees (₹ 50,000) or the fees paid by you during the twelve (12) months prior to the first event giving rise to such liability, whichever is higher.
Indemnification
You agree to indemnify and hold harmless CRM-Doctor its officers, directors, employees, suppliers, and affiliates, from and against any losses, damages, fines and expenses (including attorney’s fees and costs) arising out of or relating to any claims that you have used the services in violation of another party’s rights, in violation of any law, in violations of any provisions of the agreement , or any other claim related to your use of the services, except where such use is authorized by CRM-Doctor.
Governing law and jurisdiction
Any debate or case emerging out of or connecting with the terms will be settled and arbitrated solely by the courts of Chennai as per the laws of India regardless of contention of regulatory standards.
Suspension and termination
We might suspend your client account or briefly debilitate admittance to the entire or part of any service in case of any thought criminal behavior, expanded times of dormancy, or solicitations by policing other government offices. Issues with suspension or incapacitation of client records ought to be made to info@crm-doctor.Com within something like thirty days of being advised about the suspension. We might end a suspended or debilitated client account following thirty days. We will likewise end your client account on your solicitation.
Likewise, we maintain all authority to end your client account and deny the services upon the sensible conviction that you have disregarded the understanding and to end your admittance to any beta service in the event of unforeseen specialized issues or the end of the beta service. You reserve the option to end your client account assuming CRM-Doctor breaks its commitments under this agreement and on such occasion, you will be qualified for a customized discount of any prepaid charges. End of client record will incorporate forswearing of admittance to all services, cancellation of data in your client record, for example, your email address and secret key, and erasure of all data in your client account.
Modification of terms of service
We might change this understanding upon notice to you whenever through a service declaration or by sending an email to your essential email address. Assuming we settle on massive changes to the agreement that influence your freedoms, you will be given somewhere around 30 days early notification of the progressions by email to your essential email address. You might end your utilization of the services by giving CRM-Doctor notice by email in the span of 30 days of being told of the accessibility of the changed understanding assuming the agreement is adjusted in a way that considerably influences your freedoms regarding utilization of the services. In case of such end, you will be qualified for a customized discount on the unused piece of any prepaid expenses. Your proceeded with utilization of the service after the viable date of any change to the agreement will be considered to be your consent to the altered understanding.
End of terms of service
Assuming you have any different kinds of feedback with respect to this agreement, if it’s not too much trouble, reach us at info@crm-doctor.com.